HELP
& FAQ
1.
How do I place an order?
Orders
can be placed online. Simply go to a product page, choose quantity
and click "add this to my Shopping Cart" link. This
will take you to our shopping cart. If you would like to add more
items, click "Add more items" button and repeat the
above steps. Your Credit Card payment will be processed and charged
as CCNOW. If you are ordering from outside the USA, your card
may be charged in your local currency at the current exchange
rates set by the issuer of your card. You may also place your
order through PayPal.
for which a link is provided on the products page. Some of our
products are discounted when ordered using PayPal
so check it out.
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2.
How long will it take to ship my order?
We
aim to complete most orders within 4-7 business days of receiving
order, any necessary artwork and instructions (turnaround time is not guaranteed). Shipping can take
from 2-10 business days and varies from country to country. If
you require your goods urgently, special speedy delivery available (USA only) at an extra cost or using your Fedex account. Simply Email
us with your requirement or include in the special instructions
when ordering.
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3.
Can I order less than a minimum quantity specified?
Minimum
quantity is set for some products in order to cover setup and
processing costs. If you require less than a minimum quantity,
we suggest you to ask your friends, colleagues if they would like
to share the order with you.
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4.
How do I order a quantity which is not listed?
Email
us with the quantity and description of the product you require
and we will get back to you shortly with price and ordering instructions.
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5.
Can I order badges or labels of other size, shape and finish?
We can provide badges and labels of almost any size, shape, color
and finish. Simply Email
us with your requirements and we will get back to you shortly
with a price and ordering instructions.
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6.
I'm not sure whether my artwork is of good enough quality.
If
you are not sure about the quality of your artwork, first of all
check out our Artwork
Guidelines page. If still unsure, E-mail us your
artwork either before or after placing your order with a note
that you are not sure about the quality. We will check your artwork
for suitability and notify you of any problems. If then you choose
to get a better quality artwork, you can do so and your order
will be put on hold, until we receive a new artwork or until you
instruct us to proceed with the order regardless of the poor artwork
quality.
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7.
How can I check the status my order?
Shipping
confirmation is Emailed to you after the order is completed and
goods have been dispatched. If your order is not received within
10 business days of the shipping notification or within 14 business
days of placing your order, please Email
us.
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8.
Are there any hidden charges?
There
are no hidden charges associated with ordering. We do not charge
any setup fees. Your credit card will be charged by a US Dollar
amount you see or in your local currency at current exchange rates
set by your credit card issuing bank. Some banks may charge their
customers additional charges, please check with your bank if unsure.
Prices do not include any import taxes.
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9.
Is my Credit Card payment secure?
Your
payment is processed through our merchant partner CCNOW or PayPal,
whichever option you choose when placing your orders. All major
credit cards are accepted. PayPal
requires that you sign-up for their service, which is free. Both
services employ the highest security encription methods available
todate for online payment processing to protect you from fraud.
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10.
My Card is not issued by an USA bank can I still place an order?
Most Credit Card issuing banks allow purchasing in US Dollars,
even if your credit card is not issued by an US bank. Your Credit
Card will be charged with the amount you see or in your local
currency at current exchange rates. Some banks may charge their
customers additional charges, please check with your bank if unsure.
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11.
My question is not listed here?
Email
us with your questions and we will get back to you shortly.
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